FAQs

Is the hotel easily accessible by public transportation?

Yes, absolutely. The Rhein-/Neckarstraße stop is only a few steps from the hotel entrance (exit the building, turn right, then right again along Kasinostraße). Several tram and bus lines stop there (e.g., Tram 1, 2, 4, 6, 7, 8, 9). From here you can travel directly to th

How do I get from the train station to the hotel?

Exit Darmstadt Main Station through the main entrance (toward the city center). Walk straight toward the large intersection (Rheinstraße). Cross Rheinstraße and then continue to the right toward the city center. After a few meters turn left into Kasinostraße. Follow Kasinostraße for about 500 meters straight ahead.
THE Darmstadt is located on the left side at Kasinostraße 6.

Where is the hotel located in Darmstadt? Is it in the city center?

We are located centrally on Kasinostraße, between the main train station and the city center. Both areas, along with attractions, museums, Herrngarten park, shopping opportunities, and the Darmstadtium congress center are within walking distance.

What is nearby?

• Hessian State Museum Darmstadt – easily reachable on foot
• Herrngartenteich / Herrngarten – large city park with a lake, about 18 minutes walking distance
• Prinz-Georgs-Garten – historic garden, about 15 minutes on foot
• Darmstadtium Congress Center – approx. 1.1 km away
• City Center & Palace District – various central attractions nearby
• Mathildenhöhe Darmstadt (UNESCO World Heritage Site) – famous Art Nouveau hill with the Wedding Tower, Russian Chapel, artists’ colony, and plane tree grove
• Darmstadt Residential Palace – historic center of the city and important cultural landmark

When are check-in and check-out?

Your room will be available from 4:00 PM at the latest.
In addition to our reception staff, there is also a self-service check-in kiosk in the entrance area where you can conveniently obtain your room card if there is a wait at reception.

Payment is always made in advance, allowing you to leave quickly in the morning.

If you booked multiple rooms under one name, please come to reception for assistance.



Check-out time is by 11:00 AM.
You can simply drop the key card into the box at the hotel exit.

How does check-in work?

1. Pre-Check-in via Smartphone
You can complete your check-in via your phone before arrival.
This saves time at reception and allows you to go directly to the kiosk or your room.



2. Self-Service Check-in Kiosk
A digital kiosk is available in the hotel where you can complete your check-in independently in just a few steps.

What if my room key stops working?

If you forget your key card in the room, it’s not a problem.
You can easily issue a new key at the check-in kiosk or reception anytime.

What if my arrival or departure time doesn’t fit? (Early check-in / Late check-out)

Yes, we have an underground parking garage beneath the hotel.

• Cost: €8 per night (payable at reception)



⚠️ Important: The garage is very narrow. If you drive anything larger than a small car, we recommend the public parking garage at Klinikum Darmstadt on Bleichstraße.

• Price: approx. €16 per day
• Distance: 3-minute walk, directly across the street.

Where can I charge my electric car?

There are several charging options nearby.

Just 1–2 minutes from the hotel, there is a large ENTEGA charging station at Kasinostraße 96A offering:



• Multiple 22 kW Type 2 charging points
• Fast chargers (CCS up to 150 kW)
• CHAdeMO
• Additional ENTEGA charging stations are also located along Kasinostraße, for example near number 62, all within walking distance.

What happens if I forget or lose something?

If you lose or find something in the hotel:

• Found items are safely stored
• You can ask us anytime if something was found
• You can pick it up at reception or we can send it by post (shipping cost applies)

If you find something, please bring it to reception and we will handle the rest.

How does check-out work?

Check-out is very easy.
Simply drop your room key card into the box at the hotel entrance and you're done.
No waiting, no hassle.

Can I cancel my room?

Cancellation depends on your rate type.

Non-refundable rate

• Cannot be canceled or changed

Flexible rate

• Free cancellation up to one day before arrival

If you are unsure which rate you booked, please contact us and we will be happy to help.

Can I extend my stay?

Yes, extensions are generally possible depending on availability.
Just contact us and we will gladly check for you.

Can I change my billing address?

You can edit your billing address directly during check-in at the kiosk, or ask reception for assistance.

Can I upgrade my room after booking?

Yes. You can upgrade your room during digital check-in at the kiosk or at reception, depending on availability.

What is the best way to book a room?

The best option is to book directly on our website.

Benefits include:

• Best price available
• Exclusive offers
• Direct support from our team



Booking direct always pays off.

Can I buy a voucher?

Yes, you can purchase gift vouchers directly on our website—perfect for friends, family, or colleagues.

Can I book for a group?

Yes, group bookings are possible.



However:

• Up to 6 rooms can be booked simultaneously online

For larger groups, please contact us by email or phone so we can prepare a tailored offer.

What does the hotel offer besides comfortable rooms?

Our rooms (approx. 16 m²) include:

• Private bathroom
• Comfortable beds
• High-speed Wi-Fi
• Television



We also have a lobby bar called “Lieblingsbar”, where a breakfast buffet is served in the morning.

Is the hotel accessible?

All floors are reachable by elevator.

We also have accessible rooms, including connecting rooms for a companion if needed. Please inform us in advance so we can reserve one for you.

Is smoking allowed?

No. Smoking is strictly prohibited throughout the hotel, including tobacco, vaping, and drugs. Violating this rule may result in being asked to leave the hotel.

Is there Wi-Fi?

Yes. Free high-speed Wi-Fi is available throughout the hotel.

Are pets allowed?

Yes, pets are welcome. A small additional fee applies.

What types of rooms are available?

We offer:

• Classic rooms with a double bed (1.60 × 2.00 m)
• Twin rooms with two single beds (0.80 × 2.00 m each)



The “Dream” category features especially quiet rooms on the upper floors facing the back.

How large are the rooms and beds?

• Room size: 15–16 m²
• Single bed: 0.80 × 2.00 m
• Double bed: 1.60 × 2.00 m



Our beds come from FBF Fränkische Bettenwarenfabrik in Bavaria.

What does the bathroom look like?

Our bathroom is designed like a space capsule. It includes a shower, sink, hairdryer, and toilet, efficiently arranged in a compact space.

Is there air conditioning?

Yes. All rooms have modern air conditioning, providing a comfortable temperature year-round.

Can I leave a review?

We always appreciate feedback.

You can review us on platforms such as:

• Booking platform where you reserved
• Google
• TripAdvisor
• TrustYou

What payment methods are accepted?

We accept:



• American Express
• Visa
• Mastercard
• Girocard / EC card
• Maestro
• V Pay
• UnionPay
• JCB

How will I receive my invoice?

Your invoice will be automatically sent to you by email after check-in.

What is the city tax?

Since January 1, 2023, Darmstadt charges a city tax of 2% of the net overnight price for hotel stays. This tax supports cultural offerings, infrastructure, and leisure facilities in the city.

Why do I need to provide my credit card when booking?

Your credit card serves as:

• Booking guarantee
• Protection against no-shows
• Faster digital check-in



In many cases, the card is not charged immediately, but only stored as a guarantee.

Why THE Darmstadt?

We are Darmstadt—and we want to be the hotel in Darmstadt for you.
“THE” also stands for The Hotel Experience.

Our concept is inspired by space exploration, which plays an important role in Darmstadt thanks to many research institutions and the European Space Agency (ESA).



Darmstadt + Space + Hospitality = THE Darmstadt.

Is there food and drinks at the hotel?

Yes.

• Breakfast buffet in the morning
• Coffee all day
• Drinks and snacks in the evening at Lieblingsbar
• Snack vending machine in the lobby



There are also many restaurants and bars within walking distance.

When and where is breakfast served?

Breakfast is served in the lobby.

• Weekdays: 6:30 – 10:00 AM
• Weekends: 7:30 – 10:30 AM

Where can I get drinks in the evening?

1. Lieblingsbar (in the hotel)
Located in the lobby. Cozy modern hotel bar with drinks and cocktails.

2. Hobbit Keller
Rustic cellar bar with Middle-Earth atmosphere.
Address: Rheinstraße 52

3. An Sibin (Irish Pub)
Authentic Irish pub with whiskey, Guinness, and live atmosphere.
Address: Kleine Bachgasse 8

4. Goldene Krone
Legendary bar and live music venue.
Address: Schustergasse 18



5. Sausalitos Darmstadt
Cocktails and lively atmosphere.
Address: Alexanderstraße 19